The term 'softener' can be broken down into two crossword solutions: ALOE (4 letters) and EASER (5 letters). ALOE is a plant that is known for its healing properties, and is often used in topical creams and lotions. EASER is an adjective that describes something that makes a task or situation easier. Together, these two words can be used to describe something that has a calming or soothing effect.