The term 'RIM SUPPORTS' can be solved by the crossword clue 'SPOKES' (6 letters). The term 'SPOKES' is used to describe the support structures of a wheel, which is an apt description for the role of RIM Supports. RIM Supports are responsible for providing technical assistance and customer service to users of BlackBerry products. They are also responsible for troubleshooting any issues that may arise with the product.