Downton Abbey Employee is a term used to describe the staff of the fictional British estate, Downton Abbey. The staff includes a MAID, a BUTLER, and a SERVANT. A MAID is a female domestic worker who is responsible for cleaning, laundry, and other household duties. A BUTLER is a male domestic worker who is responsible for managing the household staff, serving meals, and attending to the needs of the family. A SERVANT is a general term for a domestic worker who is responsible for various tasks such as cooking, cleaning, and running errands.