The term 'MAKES SURE OF' can be solved by two crossword solutions: ICES and SEESTO. ICES is an acronym for 'Identify, Clarify, Establish, and Secure, ' which is a process used to ensure that a task is completed correctly. SEESTO is an acronym for 'See, Establish, Execute, Secure, Track, and Observe, ' which is another process used to make sure that a task is done properly. Both of these processes are used to guarantee that a job is done correctly.