The term 'Firm Hand' can be defined as a style of leadership that is characterized by strong and decisive decision-making. This type of leadership is often seen in business settings, where the leader must make decisions quickly and confidently. The crossword solutions for this term are 'CLERK, ' which is a job title typically given to someone who works in an office setting and is responsible for organizing and managing paperwork. Clerks are often expected to have a firm hand in their work, as they must be able to handle difficult tasks and make decisions quickly and accurately.